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Returns & Refunds

Welcome to Rocket Distillery™! Thank you for choosing to explore the world of handcrafted spirits with us. To ensure you have the best possible experience, please take a moment to review our Terms and Conditions.

1. General Terms

  • By booking or purchasing from Rocket Distillery™, you agree to comply with these Terms & Conditions.
  • Rocket Distillery™ reserves the right to amend these terms from time to time. Any changes will be communicated on our website.
  • All services provided by Rocket Distillery™ are intended for individuals aged 18 years or older. If requested, valid identification will be required to verify age.

2. Booking & Reservations

  • In-Distillery Events: All bookings for in-distillery events, including the Make Your Own Experience, must be made via our online platform or by direct inquiry with our team. Bookings will be confirmed once a deposit is received.
  • Mobile Tastings: Bookings for mobile tasting events are also confirmed with a deposit. This service includes the provision of a guided tasting experience at your venue of choice. We bring the tasting kits, and additional travel charges may apply depending on your location.

3. Make Your Own Experience Terms

  • Location & Consumption: All Make Your Own Experiences are hosted at Rocket Distillery™ (79 Shad Road, Wadeville, Germiston). The event includes a guided tasting session, which must be consumed on-site during the event. If you choose to take your tasting kit home, you will be charged for the mini glass bottles included in the set.
  • Deposit & Payment: A deposit is required to secure your booking. Final payment must be made at least 7 days before your event. Final payment covers the custom distillation and tasting kits. Full payment is required for bookings with fewer than 8 guests.
  • Cancellations & No-Shows: Cancellations made within 7 days of the event are non-refundable. In the case of no-shows, the full fee remains payable, and the guest’s bottle may be prepared for them to enjoy on-site.

4. Event Policies

  • Group Size & Age Restrictions: We recommend a maximum of 13-26 guests per group for private in-distillery events. For mobile tastings, a minimum of 6 guests is required. All participants must be at least 18 years old.
  • Duration: The Make Your Own Experience lasts approximately 3 hours. Please ensure you arrive on time to fully enjoy the experience.
  • Food & Catering: While we do not provide catering, you are welcome to order food via delivery services (Mr D, Uber Eats, etc.) or bring your own snacks. Please inform us ahead of time if you plan to bring catering. You must use our bar; no outside drinks are allowed.
  • Content & Sharing: Rocket Distillery™ may take photos and videos during your event for social media and marketing purposes. If you prefer not to be included, please notify our team at the beginning of your experience.

5. Mobile Tastings Terms

  • Booking & Setup: A minimum of 6 guests is required for a mobile tasting event. The tasting kits, including spirits and glassware, will be brought to your location and taken home after the event. It is assumed that all alcohol will be consumed at the tasting. If you wish to keep the bottles without consuming the alcohol, additional charges will apply.
  • Travel Fees:  Travel fees apply depending on the distance from our distillery.
  • Payment & Cancellation: Mobile tastings require full payment upon booking. Cancellations made less than 7 days before the event will result in a non-refundable fee. For cancellations due to extreme weather or unforeseen circumstances, we will work with you to reschedule.

6. Alcohol Sales

  • Purchasing Spirits: Rocket Distillery™ sells handcrafted spirits, including gin, whisky, rum, brandy, and Mexican agave spirits. All alcohol sales are final, and products are not returnable unless defective. By purchasing alcohol from us, you confirm you are at least 18 years old.
  • Delivery & Shipping: We offer delivery within South Africa. Shipping costs will vary based on the destination. Delivery times may differ, and Rocket Distillery™ is not responsible for delays caused by third-party couriers.

7. Customer Support & Assistance

We’re dedicated to providing the best service possible, and if you have any questions or need assistance at any point during your order process, our friendly customer support team is here to help.

8. Changes to Terms

Rocket Distillery™ reserves the right to update these Terms & Conditions at any time. Any changes will be posted on this page, and the revised terms will take effect immediately upon posting.

Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please do not hesitate to contact us at:


Thank you for choosing Rocket Distillery™! We look forward to delivering a product or experience that exceeds your expectations. Stay tuned for updates on the progress of your order. We can’t wait to bring your vision to life!